Frequently Asked Questions

Our average response time is 30 minutes, depending on your location and traffic conditions. We strive to arrive as quickly as possible.

The price depends on distance, type of intervention and vehicle. We provide a clear price before any intervention. No hidden fees.

Yes, we operate in Belgium, Luxembourg and the Netherlands. Cross-border service is available 24/7.

All vehicle types: cars, motorcycles, scooters, vans, utility vehicles and trucks.

We accept cash, bank card and wire transfer. Some interventions may be covered directly by your insurance.

Your exact location (address or landmark), vehicle type, nature of the breakdown or problem, and your contact details.

In many cases, yes. We can help you verify your coverage and handle the procedures with your insurer directly on site.

Yes, we are available 24/7, including nights, weekends and public holidays. No surcharge is applied.

Get to safety, call emergency services if needed (112), then contact us. We arrive quickly to secure the area and handle your vehicle.

Absolutely. We transport your vehicle to the garage of your choice or the nearest one if you have no preference.

Yes, we operate on motorways, national roads, in cities and in any situation, including underground car parks and hard-to-reach areas.

Yes, we have specialized equipment to operate in underground car parks and confined spaces.

Turn on your hazard lights, wear your safety vest, place the warning triangle and stay away from the road. If possible, exit the vehicle on the side opposite to traffic.

Yes, we offer long-distance towing in Belgium, Luxembourg and the Netherlands. Contact us for a personalized quote.