Privacy Policy
At Dekers Dépannage, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use and protect your information.
1. Data collected
We collect data that you voluntarily provide through our contact form: name, phone, location, vehicle type and message. We also collect technical data via cookies (see our cookie policy).
2. Use of data
Your data is used exclusively to process your roadside assistance and towing requests, to contact you back, and to improve our services. We never sell your data to third parties.
3. Legal basis
The processing of your data is based on your explicit consent (contact form) and our legitimate interest in providing our services.
4. Data retention
Your data is retained for the duration necessary to process your request, and for a maximum of 3 years after the last contact.
5. Your rights
Under GDPR, you have the right to access, rectify, delete and port your data. To exercise these rights, contact us by phone or email.
6. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction.